Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our Privacy policy.
Conditions of Use
By entering the Echo Alfa website (referred to herein as the “website”) you are entering a website owned by Echo Alfa Ltd (referred to herein by “we”, “us” and “our”). The URL’s for this website include, but are not limited to:
Your entry to this website is subject to the conditions of use defined below. If you do not agree to be bound by these conditions of use you should not enter the website.
Copyright
ALL material including, but not limited to articles, information, data, photographs and artists illustrations contained within the website is subject to British and international copyright laws. Subject to the provisions of such laws you must not copy, reproduce, re-broadcast or retransmit any material contained within the website whether in whole or in part, by any means or attempt to deal in infringing copies taken from this site.
Disclaimer and limitation of liability
You acknowledge that while we and all contributors to the website will endeavour to ensure that the material contained within the website is accurate and up-to-date, we and our contributors accept no responsibility for any error or omission in relation to any material contained within the website. We makes no warranty or representation as to any material contained within the website. All implied warranties and conditions are excluded, except those that by operation of law cannot be excluded.
You rely on the material contained within the website at your own risk. We specifically excludes all liability for any loss or damage, which may be suffered by you by reason of reliance on this material contained within the website for any purpose or your inability to access material contained within the website. Under no circumstances will we be responsible for any direct, indirect or consequential damage caused to you by reason of any use of the material contained within the website or your inability to access material contained within the website. We do not warrant or represent that the website will be available at all times.
We accepts no liability for any loss or damage suffered by you if for any reason access to the website is not available.
In the case of services offered to you by us within the website, to the extent that our liability cannot be excluded by operation of law, our liability is limited to the supply of these services again or the payment of the costs of having these services supplied again.
Access to other sites
Links contained within the website may provide access to you to additional sites, which are owned, maintained and controlled by people or companies other than us. The material contained within these sites can change without our knowledge.
As these sites are neither the property of, nor our responsibility, you acknowledge that we have no control over the maintenance of these sites and therefore bear no liability or responsibility for their content.
Trademarks
You may not use any trademark, name, get up or other indicia appearing within the website, whether in whole or in part, by any means or for any purpose without the permission of the owner.
Governing law
These conditions of use are governed by British law. Your entry to the website is subject to this governing law and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales in relation to any dispute arising out of these conditions of use or your use of the website and the material contained within.
Amendments
We reserve the right to change, modify or amend the conditions of use of the website at any time and at our sole discretion. You will be notified of such changes, modifications or amendments within the website.
Your continuing use of the website will be deemed to be your acceptance of these changes, modifications or amendments.
Delivery Policy
The prices displayed for delivery are shown excluding VAT, where applicable. We use multiple Courier services to fulfil UK deliveries. Your order should be delivered within 3 working days provided there is someone available to sign for it. If no one is available to sign for the order two additional delivery attempts will be made, after which the items will be returned to us and additional delivery charges will apply in order to have the order re-delivered.
Overseas and Non-UK Mainland deliveries
We will ship to any country, however depending on the weight/size/value of your order; it may attract a higher delivery charge. If you require international shipping please email us first at info@echoalfa.co.uk to obtain an accurate shipping quote.
You will be billed in GBP.
Delivery Schedule
We try to ship all orders as soon as possible, subject to payment being received, but at busy times production can take up to 14 days. International orders may take longer.
Credit Card Security
We use PayPal to deliver our payment gateway securely. We do not store any credit card details online. We know of no documented cases of credit card fraud using our shopping system over the Internet.
Cancellation, Returns and Refunds
Right of Cancellation
The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please email returns@helibags.co.uk with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.
Damaged Goods
We will take great care to ensure that you receive your goods in perfect condition. However, if your goods are damaged or faulty, please call us on 0845 862 1490 within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also pay you the cost of the return postage. You will need to include a covering letter in the package stating the reason for return, and you might need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.
Returns Address
Echo Alfa Ltd
Unit 1 Paragon House
35 Lower Brook St.
Ipswich
IP4 1AQ
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.
